LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001AGEM — Quality Management in Elderly Care Services
REF: MGT-AGEM-9001AGEM
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Regulatory Compliance and Standards
Understanding Regulatory Frameworks in Elderly Care
ISO 9001 Fundamentals and its Application in Care Services
Compliance Assessment and Quality Auditing in Care Homes
Continuous Improvement Strategies for Compliance Maintenance
Risk Management and Mitigation in Elderly Care Compliance
2
Client Satisfaction and Quality Assurance
Understanding Client Satisfaction in Elderly Care
Measuring Client Satisfaction: Tools and Techniques
Analyzing Feedback: Turning Data into Action
Quality Assurance Frameworks in Elderly Care
Leadership Strategies for Enhancing Client Satisfaction
3
Continuous Improvement Strategies
Understanding Continuous Improvement in Elderly Care
Setting Baselines for Quality Assessment
Identifying and Analyzing Areas for Improvement
Implementing Continuous Improvement Methodologies
Measuring and Sustaining Improvement Outcomes
4
Leadership in Quality Management
Fundamentals of Quality Management in Elderly Care
ISO 9001 Principles and Standards Applied to Elderly Care
Leadership Roles in Quality Management Systems
Developing a Quality Improvement Culture
Measuring Success: Quality Metrics and Evaluation
5
ISO 9001 Implementation
Understanding ISO 9001 Standards for Elderly Care Services
Assessment and Gap Analysis for Quality Management Systems
Developing and Documenting Quality Policies and Objectives
Implementing Quality Management Processes in Elderly Care
Monitoring, Reviewing, and Continual Improvement of QMS
6
Quality Management Principles
Fundamentals of Quality Management Principles in Elderly Care
Understanding ISO 9001 Standards and Their Application
Implementing Continuous Improvement Strategies
Engaging Stakeholders and Fostering a Quality Culture
Measuring Quality Performance and Outcomes
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM