LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001CSRM — Quality Management Applied to Care Services
REF: MGT-CSRM-9001CSRM
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Client Engagement and Satisfaction
Understanding Client Engagement in Care Services
Techniques for Effective Communication with Clients
Measuring Client Satisfaction: Tools and Metrics
Implementing Client Feedback Mechanisms
Strategies for Continuous Improvement in Client Engagement
2
Leadership and Team Management
Understanding Leadership Theories in Care Services
Building Effective Teams in Care Environments
Communication Strategies for Leadership Success
Conflict Resolution and Problem Solving in Care Services
Evaluating Leadership Impact on Care Quality
3
Risk Management in Care Services
Understanding Risk Management in Care Services
Identifying and Assessing Risks in Care Settings
Implementing Risk Control Measures
Monitoring and Reviewing Risk Management Practices
Crisis Management and Emergency Preparedness in Care Services
4
Continuous Improvement Strategies
Understanding Continuous Improvement in Care Services
Analyzing Current Practices and Identifying Areas for Improvement
Implementing Improvement Frameworks: Tools and Techniques
Engaging Teams and Stakeholders in Continuous Improvement
Evaluating Improvement Impact and Sustaining Changes
5
ISO 9001 Standards and Application
Understanding ISO 9001: Principles and Framework
Quality Management Systems in Care Services
Document Control and Record Management
Auditing and Continuous Improvement
Leadership and Organisational Culture in Quality Management
6
Quality Management Principles in Care Services
Understanding Quality Management Principles in Care Services
Implementing ISO 9001 Standards in Care Settings
Risk Management and Quality Assurance in Care Services
Measuring and Analyzing Quality Performance in Care Services
Sustaining Quality Improvement and Leadership in Care Services
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM