LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001GOV — Quality Management Applied to Governance Framework
REF: MGT-GOV-9001GOV
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Stakeholder Engagement and Satisfaction
Understanding Stakeholders in Governance Frameworks
Identifying Stakeholder Needs and Expectations
Methods and Tools for Stakeholder Engagement
Measuring Stakeholder Satisfaction
Integrating Stakeholder Feedback into Quality Management Systems
2
Strategic Initiatives in Quality Management
Understanding Quality Management Principles in Governance
Strategic Planning for Quality Initiatives
Quality Standards and Compliance in Governance Frameworks
Implementing and Managing Quality Improvement Projects
Measuring Success: Key Performance Indicators in Quality Management
3
Designing Quality Management Systems
Foundations of Quality Management Systems: Principles and Concepts
ISO 9001 Standards: Structure and Requirements
Stakeholder Engagement and Communication in Quality Management
Risk Management and Continuous Improvement in Governance Systems
Implementing and Auditing Quality Management Systems in Governance
4
Performance Analysis and Metrics
Understanding Performance Metrics in Governance
Data Collection Techniques for Performance Analysis
Setting Key Performance Indicators (KPIs)
Analyzing Performance Data for Strategic Insights
Reporting and Communicating Performance Metrics
5
ISO 9001 Standards Application
Understanding ISO 9001 Standards: Principles and Framework
The Role of Leadership in Quality Management Systems
Risk Management and Continuous Improvement in ISO 9001
Document Control and Process Management in Governance
Auditing and Evaluating Quality Management Systems
6
Governance Frameworks and Quality Management
Understanding Governance Frameworks and Their Importance in Quality Management
Key Components of ISO 9001 and Its Application in Governance
Risk Management and Quality Control in Governance Structures
Performance Measurement and Continuous Improvement in Governance Frameworks
Leading Organizational Change: Integrating Quality Management into Governance
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM