LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001BNK — Quality Management in Financial Services
REF: MGT-BNK-9001BNK
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Client Satisfaction and Quality
Understanding Client Needs and Expectations in Financial Services
Measuring Client Satisfaction: Tools and Techniques
Implementing Quality Management Systems to Enhance Client Experience
Building a Client-Centric Culture within Financial Institutions
Continuous Improvement Strategies for Sustaining Client Satisfaction
2
Leadership in Quality Management
Understanding Leadership Roles in Quality Management Systems
Cultivating a Quality-Oriented Culture
Setting Objectives and Key Performance Indicators for Quality
Leading Change and Managing Resistance in Quality Initiatives
Evaluating Leadership Impact on Quality Outcomes
3
Risk Management in Quality Assurance
Fundamentals of Risk Management in Financial Services
Identifying and Assessing Risks in Quality Assurance
Developing a Risk Mitigation Plan for Financial Services
Implementing and Monitoring Risk Management Strategies
Regulatory Compliance and Risk Management Best Practices
4
Continuous Improvement Strategies
Understanding Continuous Improvement in Financial Services
Key Techniques and Tools for Continuous Improvement
Implementing Continuous Improvement Initiatives
Measuring and Evaluating Improvement Outcomes
Cultivating a Continuous Improvement Culture in Banking
5
ISO 9001 Standards Application
Understanding ISO 9001: An Overview for Financial Services
Key Components of Quality Management Systems in Banking
Risk Management and Compliance in ISO 9001 Implementation
Continuous Improvement: Tools and Techniques for Financial Services
Assessing and Auditing ISO 9001 Compliance Effectively
6
Quality Management Principles
Foundations of Quality Management Principles in Financial Services
Understanding ISO 9001BNK Standards and Compliance
Leadership's Role in Quality Management Initiatives
Implementing Continuous Improvement Processes
Measuring and Analyzing Quality Performance Metrics
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM