LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Health
ISO 9001A — Quality Management in Elderly Care Services
REF: HL-AGE-9001A
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Continuous Improvement Practices
Foundations of Continuous Improvement in Elderly Care
Identifying Opportunities for Improvement in Services
Implementing Quality Improvement Frameworks
Measuring Success: Key Performance Indicators
Sustaining Continuous Improvement Culture in Elderly Care
2
Leadership in Quality Management
Understanding Quality Management Principles in Elderly Care
Leadership Styles and Their Impact on Quality in Care Services
Establishing a Quality Culture in Elderly Care Organisations
Strategies for Implementing ISO 9001A in Care Settings
Assessing and Continually Improving Quality Management Systems
3
Strategic Planning for Quality Improvement
Understanding ISO 9001A Framework and Its Relevance in Elderly Care
Conducting a SWOT Analysis for Quality Improvement in Elderly Care
Setting Strategic Goals and Objectives for Quality Management
Developing a Strategic Action Plan for Quality Improvement
Monitoring and Evaluating Quality Improvement Initiatives
4
Service Quality Evaluation
Understanding Service Quality in Elderly Care
Frameworks for Quality Evaluation in Health Services
Key Performance Indicators for Elderly Care Services
Assessing Service Quality through Stakeholder Feedback
Continuous Improvement Strategies in Quality Management
5
ISO 9001 Standards Implementation
Understanding ISO 9001 in Elderly Care Services
Establishing a Quality Management System (QMS)
Risk Management and Continual Improvement in Elderly Care
Documentation and Record Keeping for Quality Assurance
Leading Quality Audits and Assessments
6
Quality Management Principles
Understanding Quality Management Principles in Elderly Care
Customer Focus and Stakeholder Engagement
Leadership and Commitment in Quality Management
Process Approach in Delivering Quality Care
Continuous Improvement and Risk Management
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM