LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Beauty Industry
Certificate in Salon Operations & Retail Sales
REF: BE-SSM-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Product Knowledge
Understanding Core Beauty Product Categories
Analyzing Product Ingredients and Formulations
Retail Product Selection and Inventory Management
Communicating Product Benefits and Personalizing Sales
2
Workflow and Task Management
Understanding Salon Workflow Dynamics
Optimizing Task Scheduling and Prioritization
Integrating Technology in Salon Operations
Advanced Strategies for Effective Team Collaboration
3
Financial Management Basics
Understanding Financial Terminology in Salon Operations
Budgeting and Financial Planning for Salons
Analyzing Salon Financial Performance
Managing Cash Flow and Financial Records in Salons
4
Retail Sales Strategies
Understanding Salon Retail Dynamics
Effective Communication and Sales Techniques
Creating a Personalized Customer Experience
Utilizing Data and Technology in Retail Sales
5
Customer Service Excellence
Understanding the Fundamentals of Customer Service in Salons
Building Rapport and Trust with Clients
Managing Diverse Customer Needs and Expectations
Enhancing Customer Service through Retail Sales Techniques
6
Introduction to Salon Operations
Understanding Salon Structure and Functions
Client Interaction and Customer Service Excellence
Retail Sales and Product Knowledge
Health and Safety Regulations in Salons
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM