LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Beauty Industry
Effective Client Communication & Front Desk Skills
REF: BE-SSM-W
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Impact of Communication on Business
Chapter 1 — Foundations of Effective Communication in the Salon & Spa Industry
Chapter 2 — Mastering Client Interactions for Optimal Service Delivery
Chapter 3 — Enhancing Business Impact through Strategic Front Desk Communication
2
Conflict Resolution Techniques
Understanding Common Conflict Triggers in Salon Environments
Developing Personal Communication Strategies for Conflict Resolution
Implementing Conflict Resolution Frameworks Within Teams
3
Client Needs Assessment
Understanding Client Needs in Salon & Spa Settings
Techniques for Conducting Client Assessments
Personalizing Service Recommendations Based on Client Needs
4
Front Desk Operations
Understanding Front Desk Operations in Salons and Spas
Mastering Client Interaction and Communication Skills
Advanced Front Desk Management Techniques
5
Customer Service Excellence
Understanding Client Needs: Building Rapport and Professional Relationships
Effective Communication Techniques: Handling Enquiries and Complaints
Front Desk Management: Enhancing Client Experience through Service Excellence
6
Introduction to Client Communication
Chapter 1 — Understanding the Client Journey
Chapter 2 — Mastering Verbal and Non-Verbal Communication
Chapter 3 — Managing Challenging Situations and Client Expectations
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM