LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
IT Industry
Master Certificate in IT Service Management (ITSM)
REF: IT-ISM-L
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Process Improvement
Understanding Process Improvement Concepts and Principles
Identifying and Analyzing Improvement Opportunities
Process Mapping and Modeling Techniques
Implementing Process Improvements in ITSM
Evaluating and Sustaining Improved Processes
2
Technology Integration
Fundamentals of Technology Integration in ITSM
Aligning ITSM Processes with Technology Solutions
Tools and Platforms for IT Service Automation
Managing Technology Change in ITSM Environments
Evaluating and Optimizing Technology Integration
3
IT Service Innovation
Introduction to IT Service Innovation
Frameworks and Methodologies for Service Innovation
Design Thinking and Customer-Centric Innovation
Leveraging Emerging Technologies for IT Service Innovation
Implementing and Measuring IT Service Innovation
4
Leadership in IT
Foundations of Leadership in IT
Leadership Styles and Their Impact on IT Teams
Developing Strategic Vision in IT Services
Fostering a Collaborative IT Culture
Change Management and Leadership in IT Projects
5
Advanced IT Operations
Understanding IT Operations in Enterprise Environments
Advanced Infrastructure Management Techniques
Optimizing IT Processes through Automation and Integration
Risk Management and IT Operational Resilience
Leading and Transforming IT Operations Teams
6
Strategic Service Management
Strategic Alignment of IT Services with Business Goals
Designing and Implementing Effective IT Service Management Strategies
Optimizing IT Service Delivery and Performance Metrics
Leadership and Change Management in IT Service Transformation
Risk Management and Continuous Improvement in Strategic ITSM
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM