LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Retail Industry
Certificate in Retail Sales & Service Operations
REF: RT-RSC-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Sales Strategies and Techniques
Understanding Consumer Behavior in Retail
Effective Communication Techniques in Sales
Developing Tailored Retail Sales Strategies
Advanced Techniques for Enhancing Customer Experience
2
Problem Solving in Customer Interactions
Understanding Customer Needs and Expectations
Techniques for Effective Problem Identification
Developing Creative Solutions
Implementing Solutions and Handling Feedback
3
Technology in Retail
Introduction to Retail Technology: Tools and Platforms
Enhancing Customer Experience through Technology
Data Analytics and Decision Making in Retail
Future Trends in Retail Technology: Innovation and Adaptation
4
Retail Operations Management
Understanding Retail Operations and Workflow
Inventory Management Techniques
Enhancing Sales Floor and Merchandising Strategies
Optimizing Customer Service and Relationship Management
5
Customer Service Skills
Understanding Customer Needs and Expectations
Effective Communication Techniques in Retail
Resolving Customer Complaints and Conflicts
Building Long-term Customer Relationships
6
Introduction to Retail Sales
Understanding the Retail Landscape
Retail Sales Techniques and Processes
Customer Service Excellence in Retail
Leveraging Technology in Retail Sales
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM