LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Retail Industry
Fundamentals of Retail Etiquette & Upselling
REF: RT-RSC-W
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Feedback and Service Improvement
Understanding Customer Feedback
Analyzing Feedback for Service Improvements
Implementing Changes and Measuring Success
2
Creating Memorable Shopping Experiences
Understanding Customer Needs and Personalization
Creating an Inviting Store Atmosphere
Advanced Techniques for Upselling and Cross-selling
3
Understanding Customer Needs
Identifying Customer Demographics and Preferences
Active Listening Techniques and Customer Interaction
Analyzing Customer Feedback and Behavioral Cues
4
Upselling and Cross-Selling Strategies
Understanding Basic Retail Etiquette and Customer Engagement
Techniques for Identifying Customer Needs for Upselling
Integrating Cross-Selling Strategies to Enhance Customer Value
5
Customer Engagement Techniques
Understanding Customer Engagement: Building Rapport with Customers
Effective Communication: Tailoring Conversations to Customer Needs
Mastering the Art of Upselling: Techniques for Increasing Sales
6
Introduction to Retail Etiquette
Understanding the Principles of Retail Etiquette
Developing Effective Customer Interaction Techniques
Strategies for Enhancing Customer Experience through Upselling
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM