LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Travel & Tourism Industry
Adv Certificate in Shore Excursion & Port Operations
REF: TT-CMT-P
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Cultural and Environmental Awareness
Understanding Cultural Sensitivities in Port Destinations
Environmental Impact and Sustainability in Maritime Tourism
Local Communities: Engagement and Economic Impact
Regulations and Ethics in Shore Excursion Operations
Innovative Practices for Enhancing Cultural and Environmental Awareness
2
Safety and Security Protocols
Understanding Safety and Security Regulations in Maritime Tourism
Identifying and Assessing Risks in Port and Shore Activities
Emergency Preparedness and Response Strategies
Integrating Security Protocols in Cruise Line Operations
Collaborative Safety and Security Efforts at Ports
3
Customer Service and Communication
Understanding Customer Needs and Expectations in Shore Excursions
Effective Communication for Diverse Cruise Passenger Profiles
Enhancing Passenger Experience through Professional Service
Crisis Management and Conflict Resolution in Port Operations
Leveraging Feedback and Technology for Service Improvement
4
Port Operations and Logistics
Understanding Port Operations and Their Importance in Cruise Tourism
Navigating Port Regulations and Compliance Requirements
Logistical Coordination for Efficient Shore Excursions
Technological Innovations in Port and Shore Operations
Crisis Management and Contingency Planning in Port Logistics
5
Shore Excursion Management
Foundations of Shore Excursion Management
Planning and Designing Shore Excursions
Vendor and Stakeholder Management
Operational Coordination and Logistics
Enhancing Customer Experience and Service Quality
6
Introduction to Cruise Operations
Overview of the Cruise Industry and Its Stakeholders
Understanding Shore Excursions and Their Role in Cruise Operations
Port Operations and Management in Cruise Tourism
Safety, Security, and Environmental Considerations in Cruise Operations
Trends and Innovations in Cruise Operations
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM