LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Travel & Tourism Industry
Life at Sea: Intro to Cruise Operations
REF: TT-CMT-W
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Career Paths in Cruise Tourism
Exploring Diverse Career Opportunities in Cruise Tourism
Skill Set Development and Qualifications for Cruise Roles
Career Advancement and Professional Development at Sea
2
Environmental Practices in Cruising
Understanding the Marine Environment and Its Vulnerabilities
Sustainable Practices in Cruise Operations
Regulations and Certifications for Environmental Compliance
3
Cruise Logistics and Management
Chapter 1 — Fundamentals of Cruise Logistics
Chapter 2 — Effective Crew and Guest Management
Chapter 3 — Operational Challenges and Strategic Solutions
4
Passenger Services and Guest Relations
Understanding Passenger Demographics and Needs
Effective Communication and Interpersonal Skills
Handling Guest Feedback and Resolving Complaints
5
Safety and Emergency Protocols
Understanding Maritime Safety Regulations and Compliance
Emergency Preparedness and Response Procedures
Practical Application of Safety Equipment and Protocols
6
Introduction to Cruise Operations
Cruise Industry Overview and Organizational Structures
Cruise Ship Operations and Passenger Services
Regulatory Compliance and Safety at Sea
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM