LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Travel & Tourism Industry
Certificate in MICE Operations
REF: TT-MET-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Financial and Risk Management in MICE
2
Event Marketing and Promotion
3
Customer Service in MICE
Understanding the MICE Customer Service Landscape
Effective Communication Skills for MICE Professionals
Enhancing Customer Experiences in MICE Events
Handling Customer Service Challenges in MICE Environments
4
Venue and Logistics Management
Introduction to Venue Selection and Layout Design
Managing Logistics and Operations
Technology Integration in Venue and Logistics Management
Sustainability and Risk Management
5
Event Planning Fundamentals
Understanding Event Planning in the MICE Sector
Designing Effective Event Concepts and Objectives
Coordinating Logistics and Resources for MICE Events
Evaluating Event Success and Stakeholder Satisfaction
6
Introduction to MICE Industry
Understanding the MICE Sector: Scope and Significance
Key Stakeholders and Their Roles in MICE Operations
Types of MICE Events: Characteristics and Functions
Current Trends and Challenges in MICE Tourism
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM