LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Travel & Tourism Industry
Certificate in Travel Agency Operations & GDS
REF: TT-TAT-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Creating Travel Itineraries
Understanding Travel Itineraries and Their Components
Researching Destinations and Creating a Preliminary Itinerary
Customizing Itineraries for Different Client Needs
Utilizing Global Distribution Systems for Itinerary Planning
2
Travel Documentation & Regulations
Understanding Essential Travel Documents
International Travel Regulations and Compliance
Ticketing and Documentation Procedures
Managing Changes and Irregularities in Travel Documents
3
Global Distribution Systems
Understanding Global Distribution Systems: Fundamentals and Structure
Core Functionality of Global Distribution Systems
Advanced GDS Operations: Managing and Modifying Reservations
Optimizing Travel Agency Operations through GDS
4
Customer Service in Travel
Understanding the Role of Customer Service in Travel
Communication Skills for Effective Customer Engagement
Managing Customer Expectations and Resolving Complaints
Utilizing Technology for Enhanced Customer Service Experience
5
Basics of Travel Agency Operations
Understanding the Travel Agency Landscape
Service Offerings and Customer Relations
Introduction to Global Distribution Systems (GDS)
Operational Procedures and Best Practices
6
Introduction to Travel Industry
Overview of the Travel Industry and Its Segments
Types of Travel Services and Products Offered
Role and Functionality of Global Distribution Systems (GDS)
Current Trends and Challenges in the Travel Industry
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM