LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Petcare Industry
Certificate in Pet Daycare & Boarding Operations
REF: PC-PBD-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Business Planning for Petcare
Understanding the Petcare Business Landscape
Developing a Pet Daycare Business Plan
Financial Planning and Budgeting for Pet Daycare
Legal and Regulatory Considerations in Petcare
2
Pet Nutrition and Care
Understanding Basic Pet Dietary Needs
Nutritional Components and Their Roles
Special Dietary Considerations for Pets
Implementing Nutrition Plans in Pet Daycare Settings
3
Animal Behaviour and Welfare
Understanding Animal Behaviour Basics
Interpreting Pet Body Language and Signals
Implementing Welfare Standards in Pet Care
Addressing Behavioural Challenges in Daycare Environments
4
Communication and Customer Service
Understanding Customer Needs in Pet Daycare
Effective Communication Techniques with Pet Owners
Building Strong Relationships with Customers and Pets
Resolving Customer Complaints and Enhancing Satisfaction
5
Health and Safety Regulations
Understanding Health and Safety Legislation in Petcare
Hazard Identification and Risk Assessment
Implementing Safety Protocols for Animal Care
Ensuring Hygiene and Infection Control
6
Introduction to Petcare
Understanding Pet Behavior and Needs
Essential Care and Well-being Practices
Safety Protocols and Risk Management
Communication and Client Interaction Skills
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM