LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
Hospitality Industry
Master Certificate in Executive Housekeeping
REF: HS-PHK-L
Who Is It For
This programme is designed for experienced housekeeping managers and supervisors seeking to advance their leadership skills and enhance operational performance. It is ideal for those looking to take the next step in their careers and lead housekeeping operations at a strategic level.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Strategic Decision-Making
Understanding Strategic Decision-Making in Housekeeping
Analyzing Key Metrics for Effective Housekeeping Strategies
Developing and Implementing Housekeeping Strategic Plans
Leadership and Team Engagement in Housekeeping Strategy
Evaluating and Adapting Strategies for Continuous Improvement
2
Leadership and Team Motivation
Chapter 1 — Understanding Leadership Theories in Housekeeping
Chapter 2 — Building Effective Housekeeping Teams
Chapter 3 — Communication Skills for Housekeeping Leaders
Chapter 4 — Strategies for Motivating Housekeeping Staff
Chapter 5 — Managing and Leading Change in Housekeeping Operations
3
Innovative Service Delivery
Understanding Guest Expectations in Service Delivery
Advanced Techniques in Personalized Guest Experience
Leveraging Technology for Enhanced Housekeeping Services
Sustainable Practices in Housekeeping Services
Leadership Strategies for Innovative Service Delivery
4
Resource Management and Optimization
Fundamentals of Resource Management in Housekeeping
Cost Control and Budgeting Strategies
Inventory Management Techniques for Housekeeping
Environmental Sustainability and Operational Efficiency
Technology Integration in Housekeeping Resource Management
5
Quality Assurance in Housekeeping
Understanding Quality Standards in Housekeeping
Implementing Standard Operating Procedures for Quality Control
Quality Audit Techniques and Identifying Areas of Improvement
Training and Development for Maintaining High Quality Standards
Leadership and Communication Strategies for Quality Assurance
6
Strategic Housekeeping Management
Understanding the Role of Strategic Housekeeping Management
Developing Effective Housekeeping Policies and Procedures
Resource Management and Budgeting for Housekeeping Operations
Leadership and Team Development in Housekeeping
Innovation and Sustainability in Housekeeping Practices
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM