LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Hospitality Industry
Adv Certificate in Floor & Laundry Supervision
REF: HS-PHK-P
Who Is It For
This certification is designed for individuals currently working as housekeeping supervisors or those aspiring to advance in their careers within professional housekeeping. Candidates should have some experience in the hospitality sector and seek to formalise their skills and knowledge through recognised certification.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Sustainable Practices in Housekeeping
Understanding Sustainable Housekeeping Practices
Eco-Friendly Cleaning Supplies and Techniques
Waste Management and Reduction Strategies
Energy and Water Conservation in Housekeeping
Implementing and Promoting Sustainability Initiatives
2
Customer Service Excellence
Understanding Customer Expectations in Hospitality
Effective Communication Skills for Housekeeping Professionals
Problem-Solving and Conflict Resolution Strategies
Personalizing Guest Experiences through Housekeeping
Maintaining Service Excellence Under Pressure
3
Quality Assurance and Risk Management
Understanding Quality Assurance in Housekeeping
Implementing Standard Operating Procedures (SOPs)
Monitoring and Evaluating Housekeeping Performance
Identifying and Managing Risks in Housekeeping Operations
Continuous Improvement and Customer Feedback Integration
4
Supervisory Skills in Hospitality
Fundamentals of Supervisory Roles in Housekeeping
Effective Communication and Leadership Skills
Time Management and Prioritization
Conflict Resolution and Problem Solving
Ensuring Quality and Compliance in Housekeeping Services
5
Laundry Operations Excellence
Understanding Fabric Types and Care Labels
Effective Stain Removal Techniques
Optimizing Laundry Processes and Equipment
Quality Control in Laundry Operations
Sustainable Laundry Practices and Innovations
6
Advanced Floor Management
Optimizing Floor Layouts for Efficiency
Advanced Cleaning Techniques and Technologies
Proactive Maintenance and Asset Management
Effective Team Supervision and Training
Sustainability Practices in Floor Management
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM