LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Hospitality Industry
Cleaning Standards & Guest Room Care
REF: HS-PHK-W
Who Is It For
This certification is designed for new housekeeping staff, hotel attendants, or individuals seeking to enter the hospitality sector. It is suitable for those with little to no prior experience in housekeeping who wish to understand the fundamentals of cleaning standards and guest service excellence.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Sustainable Cleaning Practices
Understanding Eco-Friendly Cleaning Products
Implementing Water and Energy Efficient Cleaning Techniques
Waste Reduction and Recycling in Housekeeping Operations
2
Quality Control Processes
Understanding the Fundamentals of Quality Control in Housekeeping
Implementing Quality Control Procedures for Guest Room Care
Evaluating and Enhancing Quality Control Measures in Housekeeping
3
Customer Service Skills
Understanding the Basics of Customer Service in Housekeeping
Enhancing Guest Experiences through Personalized Service
Handling Guest Complaints and Resolving Conflicts
4
Health and Safety Regulations
Understanding UK Health and Safety Regulations in Housekeeping
Implementing Safety Protocols in Cleaning and Guest Room Care
Risk Assessment and Management in Housekeeping
5
Cleaning Techniques
Understanding Cleaning Protocols and Safety Regulations
Techniques for Efficient and Effective Surface Cleaning
Advanced Methods in Guest Room Sanitization and Maintenance
6
Introduction to Housekeeping
Understanding the Role of Housekeeping in Hospitality
Essential Cleaning Techniques and Standards
Advanced Guest Room Care and Presentation
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM