LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
Hospitality Industry
Master Certificate in Front Office Management
REF: HS-FOO-L
Who Is It For
This certification is aimed at mid to senior-level professionals in the hospitality sector who are currently working in or aspiring to leadership roles within front office operations. Candidates should have a minimum of three years' experience in hospitality, with a strong desire to further develop their managerial capabilities.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Training and Development Programs
Understanding the Basics of Training and Development in Hospitality
Designing Effective Training Programs for Front Office Staff
Implementing Training Programs: Best Practices and Tools
Evaluating and Improving Training Program Effectiveness
Leadership Development and Progression Planning in Front Office Operations
2
Conflict Resolution and Problem Solving
Understanding Conflict in Front Office Operations
Communication Skills for Conflict Prevention
Strategies for Effective Conflict Resolution
Problem Solving Techniques for Front Office Challenges
Leadership Skills for Managing Conflict and Problems
3
Operational Systems and Technology
Overview of Front Office Systems
Reservation Management Technologies
Check-in and Check-out Systems
Integrated Communication Platforms
Analytics and Reporting Tools
4
Advanced Leadership in Hospitality
Foundations of Advanced Leadership in Hospitality
Strategic Decision-Making and Problem Solving
Effective Team Leadership and Motivation
Customer Relationship Management and Service Excellence
Innovative Leadership and Change Management
5
Guest Experience and Satisfaction
Understanding the Principles of Guest Experience
Identifying and Managing Guest Expectations
Communication Skills for Front Office Professionals
Problem Solving and Conflict Resolution Strategies
Leveraging Technology to Enhance Guest Experience
6
Strategic Front Office Management
Understanding Front Office Dynamics and Operations
Customer Relationship Management and Guest Experience
Revenue Management and Pricing Strategies
Technology Integration in Front Office Operations
Leadership and Strategic Decision-Making in Front Office Management
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM