LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Hospitality Industry
Adv Certificate in Rooms Division & Reservations
REF: HS-FOO-P
Who Is It For
This certification is intended for individuals currently working in front office operations or related roles with a basic understanding of hospitality management. It is suitable for practitioners seeking to enhance their expertise, improve service quality, and advance their careers in the hospitality industry.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Leadership and Team Development
Understanding Leadership Styles in Front Office Operations
Effective Communication and Interpersonal Skills
Team Building Strategies for Rooms Division
Conflict Resolution and Problem-Solving Techniques
Performance Management and Motivation in Reservations
2
Crisis and Compliance Management
Understanding Crisis Scenarios in Front Office Operations
Compliance Standards and Regulations
Crisis Preparedness and Response Planning
Effective Communication During Crises
Post-Crisis Evaluation and Continuous Improvement
3
Front Office Financial Management
Understanding Front Office Financial Principles
Revenue Management Strategies and Tactics
Budgeting and Forecasting for Front Office
Cost Control and Profitability Analysis
Financial Reporting and Performance Evaluation
4
Guest Experience and Communication
Understanding the Guest Journey in Front Office Operations
Effective Communication Techniques with Guests
Handling Guest Inquiries and Complaints
Cultural Sensitivity and Diversity in Guest Interactions
Utilizing Technology to Enhance Guest Communication
5
Reservation Systems and Technology
Introduction to Reservation Systems
Key Features of Modern Reservation Software
Integrating Reservation Systems with Other Hotel Technologies
Data Management and Security in Reservation Systems
Evaluating and Selecting Reservation Technologies
6
Advanced Rooms Management
Understanding the Dynamics of Room Inventory Management
Enhancing Guest Experience through Effective Check-in and Check-out Processes
Revenue Management and Pricing Strategies in Rooms Division
Implementing Sustainability Practices in Room Operations
Utilizing Technology for Advanced Rooms Division Management
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM