LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Hospitality Industry
Certificate in Front Office Procedures
REF: HS-FOO-F
Who Is It For
This certification is aimed at individuals entering the hospitality industry, particularly those aspiring to work in front office roles. It is suitable for candidates with little or no prior experience who wish to develop the necessary skills to enhance their employability and career prospects.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Financial Awareness for Front Desk
2
Problem-Solving in Front Office
3
Communication Skills
4
Front Office Technology
Introduction to Front Office Technology Systems
Communication and Reservation Technologies
Guest Service and Engagement Tools
Security and Data Management in Front Office Operations
5
Customer Service Principles
Understanding the Principles of Customer Service in Front Office Operations
Effective Communication Techniques for Front Office Staff
Handling Guest Inquiries and Complaints Professionally
Exceeding Guest Expectations through Personalization and Follow-Up
6
Introduction to Front Office Operations
Understanding the Role of Front Office in Hospitality
Front Office Terminologies and Organisational Structure
Guest Cycle Management and Communication Skills
Technological Tools and Software in Front Office Operations
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM