LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Hospitality Industry
Certificate in F&B Service Skills
REF: HS-FBS-F
Who Is It For
This certification is designed for individuals at the beginning of their careers in food and beverage service, including new employees in hospitality or those seeking to enhance their service skills for advancement opportunities in the industry.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Understanding Customer Preferences
Identifying Key Demographical Preferences
Analyzing Behavioral Patterns in Dining
Understanding Influence of Menu Design and Presentation
Leveraging Feedback and Surveys for Preference Analysis
2
Communication Skills
Effective Verbal Communication in F&B Settings
Non-Verbal Communication Cues and Their Impact
Active Listening Skills for Customer Satisfaction
Conflict Resolution and Feedback Techniques
3
Service Techniques and Table Settings
Understanding the Roles and Responsibilities in F&B Service
Mastering Basic Table Setting Techniques
Advanced Table Settings and Dining Etiquette
Effective Communication and Customer Interaction
4
Customer Service Excellence
Understanding the Basics of Customer Interaction
Effective Communication and Active Listening
Resolving Complaints and Handling Difficult Customers
Enhancing Customer Experience through Personalization
5
Food Safety and Hygiene
Understanding Food Safety Regulations and Standards
Microbiological Hazards in Food and Prevention Strategies
Principles of Personal and Environmental Hygiene
Food Storage, Preparation, and Cooking Safety
6
Introduction to F&B Service
Understanding the Role of F&B Service
Essential Service Techniques and Etiquette
Menu Knowledge and Product Awareness
Health, Safety, and Hygiene Practices in F&B Service
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM