LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Aviation Industry
Certificate in Duty Free Operations
REF: AV-ARD-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Supply Chain and Inventory Management
Understanding the Basics of Supply Chains in Duty Free Operations
Key Stakeholders and Processes in Airport Retail Supply Chains
Inventory Management Strategies for Duty Free Retail
Advanced Techniques in Demand Planning and Risk Management
2
Customer Experience in Duty Free
Understanding the Duty Free Shopping Environment
Customer Profiles and Purchasing Behaviors
Enhancing Customer Engagement in Duty Free
Technology and Innovation in Duty Free Customer Experience
3
Merchandising and Display
Understanding the Basics of Merchandising in Duty Free Operations
Product Selection and Range Planning for Duty Free Stores
Visual Merchandising Techniques in Airport Retail
Evaluating Merchandising Performance in Duty Free Operations
4
Retail and Sales Techniques
Understanding Airport Retail Environments
Core Principles of Duty-Free Retailing
Enhancing Passenger Experience in Duty-Free Shops
Effective Sales Techniques for Duty-Free Operations
5
Regulations and Compliance
Overview of Duty Free Regulations
Customs Compliance and Procedures
Consumer Protection and Ethical Retail Practices
Security and Anti-Illicit Trade Regulations
6
Introduction to Airport Duty Free
History and Evolution of Duty Free Shopping
Regulatory Frameworks and Compliance Standards
Product Categories and Consumer Demographics
Operational Strategies in Duty Free Retail
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM