LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Aviation Industry
Retail Sales in the Aviation Environment
REF: AV-ARD-W
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Consumer Behaviour Analysis
Understanding Consumer Profiles in Aviation Retail
Factors Influencing Purchase Decisions in Duty-Free Shopping
Analyzing Trends and Predicting Consumer Behavior in Aviation Retail
2
Cultural Awareness in Retail
Understanding Diverse Customer Profiles in Aviation Retail
Effective Communication Strategies for Cross-Cultural Engagement
Adapting Retail Services to Meet Cultural Expectations
3
Sales Techniques and Strategies
Understanding Customer Behavior in Airport Retail
Effective Sales Techniques for Duty-Free Products
Advanced Sales Strategies in the Aviation Retail Sector
4
Duty-Free Retail Knowledge
Understanding Duty-Free Regulations and Compliance
Product Categories and Consumer Behavior in Duty-Free Retail
Sales Techniques and Customer Engagement in Duty-Free Shopping
5
Customer Service Excellence
Understanding Customer Service Basics in Aviation Retail
Enhancing Customer Experience in Airport Retail Settings
Advanced Customer Service Strategies for Duty-Free Shopping
6
Introduction to Airport Retail
The Fundamentals of Airport Retail Dynamics
Product and Merchandising Strategies in Duty Free
Customer Experience and Sales Skills in Aviation Retail
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM