LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Aviation Industry
Adv Certificate in Cabin Crew Leadership & Service
REF: AV-AHC-P
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Personal Resilience and Professional Development
Understanding Personal Resilience in Aviation
Developing Emotional Intelligence and Coping Strategies
Effective Communication and Conflict Resolution
Leadership Skills for Cabin Crew
Continuous Professional Development in Cabin Crew
2
Service Design and Coordination
Understanding Customer Service in Aviation
Designing Service Protocols for Effective Delivery
Coordination and Team Dynamics in Cabin Crew
Cultural Sensitivity and Personalized Service
Handling Service Challenges and Continuous Improvement
3
Conflict Management and Resolution
Understanding Conflict Dynamics in Cabin Crew Operations
Communication Skills for Effective Conflict De-escalation
Cultural Sensitivity and Emotional Intelligence in Conflict Resolution
Negotiation Techniques and Problem-Solving Strategies
Leadership in Conflict Management and Team Coordination
4
Safety and Compliance Procedures
Understanding Aviation Safety Regulations
Emergency Equipment and Procedures
Risk Assessment and Mitigation Strategies
Crew Resource Management and Communication
Compliance with International Aviation Laws
5
Advanced Customer Service Techniques
Understanding Advanced Customer Service Dynamics
Techniques for Managing Passenger Expectations
Conflict Resolution and Emotional Intelligence on Board
Cultural Sensitivity and Personalized Service Strategies
Leveraging Feedback for Continuous Service Improvement
6
Leadership Dynamics in Aviation
Understanding Leadership Roles and Responsibilities in Aviation
Effective Communication and Influencing Skills
Cultural Competency and Conflict Resolution
Crisis Management and Decision-Making in Aviation
Developing Leadership Skills for Career Advancement
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM