LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
Aviation Industry
Certificate in In-flight Service Operations
REF: AV-AHC-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Team Dynamics and Crew Resource Management
Understanding Team Dynamics in Cabin Crew Operations
Communication Strategies for Effective Crew Coordination
Conflict Resolution and Decision-Making in the Air
Advanced Crew Resource Management and Leadership
2
In-flight Service Techniques
Understanding In-flight Service Protocols
Mastering Communication and Interpersonal Skills
Efficient Meal and Beverage Service Techniques
Advanced Customer Care and Problem Resolution
3
Cultural Competence and Communication
Understanding Cultural Dynamics in Aviation
Effective Communication Across Cultures
Adapting Service Techniques to Cultural Preferences
Conflict Resolution and Cultural Sensitivity
4
Safety and Emergency Procedures
Understanding Safety Equipment and Protocols
Identifying and Managing In-flight Emergencies
Evacuation Procedures and Crew Coordination
Passenger Safety Management and Regulation Compliance
5
Customer Service in Aviation
Understanding Customer Needs and Expectations in Aviation
Communication Skills for Cabin Crew
Handling Difficult Situations and Resolving Conflicts
Delivering Exceptional Customer Experiences in Aviation
6
Introduction to Aviation Industry
Overview of the Aviation Sector and Its Economic Impact
Regulations and Regulatory Bodies in Aviation
Roles and Responsibilities of Aviation Personnel
Understanding Aviation Customer Service Principles
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM