LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
Aviation Industry
Master Certificate in Airport Customer Experience
REF: AV-PSE-L
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Sustainability in Airport Operations
Understanding Sustainability in Airport Operations
Environmental Impact and Mitigation Strategies
Sustainable Resource Management in Airports
Stakeholder Engagement and Community Relations
Innovations and Future Trends in Airport Sustainability
2
Leadership and Team Development
Understanding Leadership in Airport Customer Experience
Effective Communication and Interpersonal Skills
Team Dynamics and Workforce Motivation
Crisis Management and Decision-Making
Innovative Leadership in Passenger Services
3
Global Best Practices in Customer Service
Understanding Global Customer Service Standards in Aviation
Cultural Sensitivity and Communication in Diverse Environments
Technology Integration and Innovation in Customer Service
Crisis Management and Conflict Resolution
Developing and Leading Customer-Centric Teams
4
Innovation and Technology in Passenger Services
Understanding the Evolution of Passenger Services Technology
Digital Transformation in Passenger Experience
Implementing Automation in Airport Operations
Integrating Artificial Intelligence for Enhanced Service Delivery
Emerging Technologies and Future Trends in Passenger Services
5
Operational Excellence
Understanding Airport Operations and Customer Dynamics
Implementing Process Improvements for Enhanced Efficiency
Leveraging Technology for Superior Customer Service
Cultivating a Customer-Centric Mindset Among Staff
Measuring and Analyzing Customer Experience Success
6
Strategic Customer Experience Management
Understanding the Components of Airport Customer Experience
Designing Customer-Centric Airport Services
Implementing Customer Experience Strategies in Airports
Leveraging Technology for Enhanced Customer Engagement
Measuring and Optimizing Customer Experience Outcomes
Assessment Breakdown
Passing Mark: 325 / 500 (65%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM