LAPT
London Academy of Professional Training
Adv Certificate
Level 4-5
Practitioner
Aviation Industry
Adv Certificate in Premium Lounge & Concierge Services
REF: AV-PSE-P
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Health and Safety Protocols
Understanding Health and Safety Regulations in Aviation
Risk Assessment and Hazard Identification
Implementing Safety Protocols for Passenger Well-being
Hygiene and Sanitation Practices in Lounge Services
Continuous Improvement and Safety Culture
2
Customer Experience Management
Understanding Customer Experience in Aviation
Designing Premium Lounge Services
Concierge Services Integration and Strategy
Technological Enhancements in Customer Experience
Evaluating and Improving Customer Experience
3
Operational Efficiency in Premium Services
Understanding Premium Lounge and Concierge Services
Streamlining Operations for Optimal Customer Experience
Technology Utilization in Premium Service Operations
Resource Management and Staff Optimization
Measuring and Enhancing Service Performance
4
Concierge Service Excellence
Understanding the Role of Concierge in Aviation
Core Customer Service Skills and Communication
Customizing Services for Diverse Passengers
Technology and Tools for Service Excellence
Conflict Resolution and Service Recovery
5
Luxury Lounge Management
Understanding Luxury Lounge Operations
Designing the Optimal Lounge Experience
Advanced Customer Interaction and Personalization
Managing High-Quality Service Standards
Leveraging Technology for Lounge Efficiency
6
Advanced Customer Service Practices
Understanding Customer Needs and Expectations in Aviation
Enhanced Communication Techniques for Premium Service
Problem Solving and Conflict Resolution in High-Stakes Environments
Personalizing Service: Tailored Experiences for High-Value Clients
Integrating Technology for Enhanced Customer Experience
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM